Me at last - time for me
Give yourself some time before you come for a treatment appointment. Use the pool or sauna area to warm up your body, mind and soul before your treatments. This way you can maximise the benefits of our treatments.
Consultation
When you book your appointment, our specialists will ask you what is particularly important to you during the booked treatments in order to tailor your valuable time to your needs and requirements. Please also let us know about any inconveniences and special features during the treatment, as we see communication as an important key to a customised treatment.
Scheduling
We ask you to coordinate your appointments with our staff in good time due to increased demand. If you are unable to keep an appointment, you have the option of rescheduling or cancelling it free of charge up to 24 hours before the start of treatment. If you cancel or change your appointment at short notice, we will have to charge you 80% of the treatment price.
Shower
A warm shower shortly before the treatment relaxes, removes small flakes of skin and prepares the skin ideally for our high-quality massage creams and oils. For reasons of hygiene, we ask you to shower before using the sauna and pool.
Clothing
We ask that you undress completely for the body treatments, except for your bathrobe and briefs. So that you can feel completely comfortable and to protect your privacy, we will always cover you up well during the treatment. Disposable briefs are available on request.
Children in the sauna and bathing area
All guests are welcome in our SPA area "BALANCE & SPA" - whether big or small! It is designed for all guests to relax and unwind. We therefore politely ask you to ensure that "the little ones" do not interfere with the relaxation of other guests. Our children's bathing and sauna times are daily from 10.00-17.00 hrs. Children up to the age of 13 must be supervised by a parent or guardian. This applies to the entire SPA area including the swimming pool. Thank you for your understanding.
Swimwear in the SPA
Please only use our swimming pool in swimwear. Swimwear must be removed on the sauna deck for hygiene and health reasons.
Smartphone and co. in the SPA
Please do not take these devices into the sauna areas. On the one hand, they may disturb other guests, and on the other hand, we want to protect the privacy of all guests in this sensitive area.
Smoking in the SPA
The entire wellness area is a non-smoking area.
Drinks and snacks in the SPA
You are welcome to enjoy these in a separate area (also in your bathrobe). In summer, our wellness terrace is also available for this purpose. The separate area has a telephone for your order.
